Shipping policy

KRUNCH QWEEN SHOP


SHIPPING POLICY


Effective Date: August 27, 2026


Thank you for shopping with Krunch Qween Shop! We appreciate your business and are committed to preparing and shipping your order with care. Please review our Shipping Policy before completing your purchase.


PROCESSING & SHIPPING TIME


Orders from Krunch Qween Shop are processed and shipped within approximately 5–7 business days, unless otherwise stated at the time of purchase.


Business days are Monday through Friday and DO NOT include weekends or holidays.


Saturdays, Sundays, federal holidays, and other applicable business closures are not counted as business days within the 5–7 business day timeframe.


Please note that the 5–7 business day timeframe is a processing/shipping timeframe and is separate from the shipping carrier’s transit and delivery time after your package has been accepted by the carrier.


During holidays, sales, promotions, new product launches, or periods of unusually high order volume, additional processing time may be required.


SHIPPING CONFIRMATION & TRACKING


When applicable, customers will receive shipping or tracking information after an order has been processed and prepared for shipment.


Please allow time for the shipping carrier’s tracking system to update after receiving your tracking information. A tracking number may be generated before the carrier physically scans or updates the package in its system.


DELIVERY TIMES


Once your package has been transferred to the shipping carrier, delivery times are determined by the carrier and are outside the direct control of Krunch Qween Shop.


Any estimated delivery date provided by a shipping carrier is an estimate unless the carrier expressly guarantees otherwise.


Krunch Qween Shop does not guarantee a specific delivery date.


WEEKENDS & HOLIDAYS


Weekends and holidays are excluded from our 5–7 business day processing and shipping timeframe.


For example, Saturdays and Sundays do not count toward the 5–7 business days.


Orders placed immediately before or during a holiday may require additional processing time. Carrier operations may also be limited during holidays.


SHIPPING ADDRESS RESPONSIBILITY


Customers are responsible for providing a complete and accurate shipping address when placing an order.


Before completing checkout, please carefully verify your:


  • Full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP/postal code
  • Other requested shipping information


Krunch Qween Shop is not responsible for packages that are lost, delayed, returned, or misdelivered because a customer provided an incorrect, incomplete, or outdated shipping address.


Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.


LOST, STOLEN & MISSING PACKAGES


Once an order has been transferred to the shipping carrier, Krunch Qween Shop is not responsible for packages that are lost, stolen, misplaced, or missing while in the carrier’s possession or after confirmed delivery, to the extent permitted by applicable law.


If your tracking information shows that your package was delivered but you cannot locate it, please check:


  • Around your delivery location
  • With household members
  • With neighbors
  • Your mailbox or parcel locker
  • Your building’s front desk or management
  • Your mailroom or designated package area


You should also contact your local shipping carrier for assistance.


Customers may file a lost or missing package claim directly with the applicable shipping carrier.


Krunch Qween Shop does not control the carrier’s claims process and cannot guarantee that a claim will be approved, reimbursed, or resolved within a particular timeframe.


DAMAGED PACKAGES & ITEMS


Krunch Qween Shop takes reasonable care when preparing and packaging customer orders.


However, Krunch Qween Shop is not responsible for packages or merchandise damaged by the shipping carrier during transit or delivery, to the extent permitted by applicable law.


If your package arrives damaged due to carrier handling, you may file a claim directly with your local shipping carrier.


We strongly recommend keeping:


  • The damaged merchandise
  • The original shipping package
  • All packaging materials
  • The shipping label
  • Your tracking information
  • Your order confirmation
  • Clear photographs of the package and damaged merchandise


The carrier may request this information when processing your claim.


Krunch Qween Shop cannot guarantee the approval or payment of any claim submitted to a shipping carrier.


SHIPPING & CARRIER DELAYS


Krunch Qween Shop is not responsible for delays caused by the shipping carrier or circumstances outside of our reasonable control.


These circumstances may include severe weather, holidays, natural disasters, transportation interruptions, carrier staffing or operational delays, high shipping volumes, or other unforeseen events.


Carrier delays do not automatically qualify an order for a refund, replacement, cancellation, exchange, or store credit.


RETURNED OR UNDELIVERABLE PACKAGES


If a package is returned to Krunch Qween Shop because of an incorrect or incomplete address, refusal of delivery, unsuccessful delivery attempt, failure to retrieve the package, or another circumstance attributable to the recipient, the purchase remains subject to our All Sales Final Policy, except where otherwise required by applicable law.


If reshipping is available, the customer may be responsible for additional shipping and handling charges.


ALL SALES ARE FINAL


ALL SALES FROM KRUNCH QWEEN SHOP ARE FINAL.


Krunch Qween Shop does not accept returns or exchanges and does not issue refunds after an order has been placed and processed, except where otherwise required by applicable law.


Please carefully review your order and shipping information before completing your purchase.


POLICY ACCEPTANCE


By placing an order with Krunch Qween Shop, you acknowledge and agree to this Shipping Policy, including the following:


Orders are processed and shipped within approximately 5–7 BUSINESS DAYS, excluding weekends and holidays.


The 5–7 business day timeframe does not include carrier transit or delivery time.


Krunch Qween Shop is not responsible for qualifying lost, stolen, missing, or carrier-damaged packages once transferred to the shipping carrier, to the extent permitted by applicable law.


Customers may file a claim directly with their local shipping carrier for qualifying lost or damaged shipments.


CONTACT US


If you have questions regarding your order or shipping status, please contact:


Krunch Qween Shop

Customer Service: [Insert Email Address]

Website: [Insert Website Address]


Thank you for shopping with Krunch Qween Shop. We appreciate your support and your understanding of our shipping procedures.