Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at krunchqweenshop@yahoo.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at krunchqweenshop@yahoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at krunchqweenshop@yahoo.com.
KRUNCH QWEEN SHOP
REFUND, RETURN & SHIPPING POLICY
Effective Date: August 27, 2026
Thank you for shopping with Krunch Qween Shop. We truly appreciate your business. Please carefully review our Refund, Return, and Shipping Policy before completing your purchase. By placing an order with Krunch Qween Shop, you acknowledge and agree to the terms outlined below.
ALL SALES ARE FINAL
ALL SALES ARE FINAL.
Due to the nature of our products and for quality, safety, and sanitation purposes, Krunch Qween Shop does not accept returns or exchanges and does not issue refunds after an order has been placed and processed, except where otherwise required by applicable law.
Please carefully review your order before completing your purchase. Customers are responsible for confirming that all products, quantities, selections, shipping information, and other order details are correct.
Refunds, exchanges, replacements, or store credits will not be provided for change of mind, personal preference, ordering the wrong item, or other circumstances covered by this policy.
LOST, STOLEN, OR MISSING PACKAGES
Once an order has been shipped and transferred to the shipping carrier, Krunch Qween Shop is not responsible for packages that are lost, stolen, misplaced, or missing during transit or after delivery.
If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your building’s front desk or mailroom, and other areas where the carrier may have left the package.
You should also contact your local shipping carrier for additional assistance.
Customers may file a lost or missing package claim directly with the applicable shipping carrier. Krunch Qween Shop is not responsible for the carrier’s investigation, decision, reimbursement, or processing time.
DAMAGED ITEMS & PACKAGES
Krunch Qween Shop is not responsible for items or packages that are damaged while in transit or while in the possession of the shipping carrier.
We take reasonable care when preparing and packaging orders. However, once a package has been transferred to the shipping carrier, the carrier is responsible for handling and transportation.
If your package or merchandise arrives damaged due to shipping or carrier handling, you may contact your local shipping carrier and file a damage claim directly with the carrier.
When filing a claim, we recommend keeping:
- The damaged item(s)
- The original shipping box or mailer
- All packaging materials
- Your shipping label
- Your tracking information
- Your order confirmation or receipt
- Clear photographs of the damaged package and item(s)
Please follow the carrier’s claim procedures and deadlines. Krunch Qween Shop cannot guarantee that a shipping carrier will approve or reimburse any claim.
INCORRECT SHIPPING INFORMATION
Customers are responsible for entering a complete and accurate shipping address at checkout.
Krunch Qween Shop is not responsible for lost, delayed, returned, or misdelivered packages resulting from an incorrect, incomplete, or outdated address provided by the customer.
Please double-check your name, street address, apartment or unit number, city, state, and ZIP/postal code before submitting your order.
RETURNED OR UNDELIVERABLE PACKAGES
If an order is returned to Krunch Qween Shop because of an incorrect or incomplete address, unsuccessful delivery attempt, refusal of delivery, failure to retrieve the package, or another circumstance attributable to the recipient, the order remains subject to our All Sales Final policy.
If reshipping is available, the customer may be responsible for additional shipping and handling costs.
SHIPPING DELAYS
Estimated shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Krunch Qween Shop is not responsible for shipping-carrier delays caused by weather, holidays, transportation disruptions, carrier operations, natural disasters, incorrect addresses, or other circumstances outside of our reasonable control.
A delayed shipment does not automatically qualify for a refund, replacement, exchange, cancellation, or store credit.
ORDER CHANGES & CANCELLATIONS
Please review your order carefully before submitting payment.
Because orders may begin processing shortly after they are received, Krunch Qween Shop cannot guarantee that changes or cancellations can be made after an order has been submitted.
Once an order has been processed or shipped, it cannot be canceled.
PRODUCT VARIATIONS & CUSTOMER PREFERENCE
Minor variations in product color, appearance, size, texture, packaging, or presentation may occur. Such reasonable variations do not necessarily mean that a product is defective or damaged.
Personal preference, change of mind, or dissatisfaction based solely on subjective preferences does not qualify for a refund, return, exchange, replacement, or store credit.
PAYMENT DISPUTES & CHARGEBACKS
If you believe there is a problem with your order or transaction, please contact Krunch Qween Shop before initiating a chargeback or payment dispute so that we have an opportunity to review the situation.
Initiating a chargeback does not automatically override this policy. All payment disputes remain subject to applicable payment-provider rules and applicable law.
EXCEPTIONS REQUIRED BY LAW
Nothing contained in this policy is intended to waive, restrict, or eliminate consumer rights that cannot legally be waived under applicable federal, state, or local law.
Where applicable law requires a refund, replacement, return, or other remedy, Krunch Qween Shop will comply with those requirements.
ACCEPTANCE OF POLICY
By purchasing from Krunch Qween Shop, you acknowledge that you have read, understood, and agreed to this Refund, Return, and Shipping Policy.
PLEASE REMEMBER:
ALL SALES ARE FINAL.
KRUNCH QWEEN SHOP IS NOT RESPONSIBLE FOR LOST, STOLEN, MISSING, OR CARRIER-DAMAGED PACKAGES OR ITEMS.
IF YOUR PACKAGE IS LOST OR DAMAGED DURING SHIPPING, YOU MAY FILE A CLAIM DIRECTLY WITH YOUR LOCAL SHIPPING CARRIER.
CONTACT KRUNCH QWEEN SHOP
If you have questions regarding your order or this policy, please contact Krunch Qween Shop using the customer-service contact information provided by our shop.
We will make reasonable efforts to assist with order-related questions. However, providing assistance does not constitute an agreement or obligation to issue a refund, replacement, exchange, or store credit.
Krunch Qween Shop reserves the right to modify or update this policy as necessary. The policy applicable to an order is subject to applicable law.